Terms of service

1. Eligibility and account

You must be at least eighteen (18) years old and have the legal capacity to enter into a contract. You agree to provide accurate, current, and complete information when you register and to keep that information up to date.

Your account is personal. You may not share, transfer, sell, or sublicense access to your account. You are responsible for all activity that occurs under your account and for keeping your credentials confidential. We may suspend or terminate any account where the information provided is false, misleading, or shared with others.

2. Service description

The Service helps adults prepare for the Dutch civic-integration exam (inburgeringsexamen), including A1, A2, B1, KNM, and ONA components, through reading, listening, writing, and speaking practice, mock exams, spaced repetition, and feedback. The Service is offered on a free, trial, or paid-subscription basis.

We continuously improve the Service. We may add, change, suspend, or remove features at any time, including for planned maintenance, security reasons, or product evolution. Where a change materially reduces a feature you paid for, you may cancel under Section 7. Some features may be offered on a beta, preview, or experimental basis; those features are provided as-is and may be discontinued without notice.

3. No exam-outcome guarantee

The Service is a study aid. We do not guarantee that you will pass the inburgeringsexamen, any of its components, or any other assessment. Exam preparation depends on factors outside our control, including your prior knowledge, study time, exam-day performance, and decisions made by examining authorities (DUO, IND, and gemeenten). Score forecasts, readiness indicators, and progress estimates produced by the Service are statistical projections based on your activity in the Service and are not predictions of actual exam results. The Service is not a substitute for official exam materials, certified instructors, or legal advice on immigration or civic-integration obligations.

4. AI-generated content and grading

The Service uses machine translation, artificial intelligence, automated grading, and AI-generated voices to deliver lessons, give feedback, and synthesise speech. You acknowledge that:

• Such technologies may produce errors, inaccuracies, or imperfections
• We make no warranty as to the accuracy, completeness, or reliability of any translated, graded, or AI-generated output
• You use such output at your own risk and should verify anything that matters before relying on it
• We may change AI providers, models, or prompts at any time without notice

Where the Service provides a feedback or grading affordance, you may report disagreement; we may, but are not obliged to, review or correct such items.

5. Subscription, payment, and billing

Access to certain features requires a paid subscription. Prices are displayed in euros (EUR) and include applicable Dutch VAT unless otherwise stated. By subscribing, you authorise us and our third-party payment processor to charge the applicable fees to your designated payment method on a recurring basis according to your selected plan, until you cancel.

You are responsible for providing accurate and current payment information. We may change subscription fees on at least thirty (30) days' written notice (including by email or in-app notice). If you do not accept the new fee, you may cancel before it takes effect; continued use after the effective date constitutes acceptance.

Failure to pay any fee when due may result in suspension or termination of your access. For overdue consumer payments, we may charge statutory default interest and reasonable collection costs in accordance with the Dutch Wet Incassokosten (WIK) and Article 6:96 of the Dutch Civil Code.

6. Free trial

We may offer a free trial period to new users. We limit trials to one per person and one per household, and we may refuse, revoke, or shorten a trial where we suspect abuse, fraud, or duplicate accounts. If a trial requires a payment method on file and you do not cancel before it ends, your subscription will automatically convert to a paid subscription and your payment method will be charged at the price disclosed at sign-up. It is your responsibility to cancel before the trial ends if you do not wish to be charged.

7. Right of withdrawal and refunds

You may cancel your subscription at any time through your account settings. Cancellation stops future renewals; your access continues until the end of the current billing period.

Except where mandatory consumer-protection law requires otherwise, fees already paid are non-refundable. We do not refund partial billing periods, unused portions of the Service, automatic renewals, or charges incurred after a trial ends. We may, at our discretion, issue goodwill refunds or credits in exceptional cases; doing so does not waive this section for any future case.

If you believe you are entitled to a statutory refund (for example, because you did not give the consent described in this section, or because the Service was not delivered as described), contact us at the address in Section 22 and we will assess your claim in good faith.

8. Intellectual property

All content, features, and functionality of the Service — including text, graphics, logos, icons, images, audio, lesson designs, software, and any compilation of the foregoing — are the exclusive property of the Company or its licensors and are protected by Dutch, EU, and international copyright, trademark, database-right, and other intellectual-property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own personal, non-commercial exam-preparation purposes only. No other rights are granted. Any unauthorised use, reproduction, modification, distribution, scraping, or extraction of substantial parts of the Service or its database is prohibited and may give rise to civil and criminal liability.

Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use them without restriction or compensation to you.

9. Your content

You retain ownership of any content you submit to the Service, including writing submissions and voice recordings ("Your Content"). You represent and warrant that you have all rights necessary to submit Your Content and that it does not infringe any third-party right or violate any law.

You grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify, adapt, translate, and process Your Content for the purposes of: (a) operating and providing the Service to you; (b) improving the Service, including training and evaluating our grading and speech-recognition models, where consistent with our Privacy Policy and applicable data-protection law; (c) preventing fraud, abuse, and security incidents; and (d) complying with legal obligations. We will not use Your Content for external marketing without your separate consent.

We may remove or disable Your Content if we believe in good faith that it violates these Terms, is unlawful, or harms other users. After your account is closed, we may retain Your Content for the period set out in our Privacy Policy or as required by law.

10. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Use the Service during, or to commit fraud in, any official examination, including the inburgeringsexamen, taalschakeltrajecten, or any DUO, IND, or gemeente assessment
• Attempt to gain unauthorised access to any part of the Service, other accounts, or our infrastructure
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by mandatory law
• Use scrapers, bots, or other automated means to access or extract content from the Service without our prior written permission
• Use the Service or any output from it to develop, train, evaluate, or benchmark a competing product, model, or dataset
• Resell, sublicense, or otherwise commercialise access to the Service
• Share, transfer, or sell your account credentials
• Submit content that is unlawful, defamatory, abusive, harassing, hateful, or that infringes the rights of others
• Interfere with or disrupt the operation, security, or integrity of the Service or any connected network

A breach of this Section is a material breach and may result in immediate suspension or termination under Section 18.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or course of performance. We do not warrant that the Service will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any results obtained from it will be accurate, reliable, or sufficient to pass any examination.

Nothing in this Section excludes or limits any warranty that cannot be excluded or limited under Dutch consumer law, including the conformity guarantee under Boek 7 of the Dutch Civil Code.

12. Limitation of liability

To the maximum extent permitted by applicable law, the Company will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, goodwill, data, opportunity, or exam outcomes, arising out of or in connection with the Service or these Terms.

Our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms is limited to the greater of (a) the total amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (€100).

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) intent or gross negligence ("opzet of bewuste roekeloosheid"); (iii) fraud or fraudulent misrepresentation; or (iv) any other liability that cannot be excluded or limited under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its officers, employees, contractors, partners, and suppliers from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) Your Content; or (d) your misuse of the Service. This Section does not apply where the claim is solely caused by our intent or gross negligence, and it does not extend to consumer claims that mandatory law forbids us to shift to you.

14. Third-party services

The Service may integrate with or link to third-party services (for example, Google Sign-In, payment processors, analytics providers, or hosting providers). Your use of those services is governed by the third party's own terms and privacy policy. We are not responsible for third-party services and disclaim liability for any acts, omissions, downtime, or content of such third parties to the extent permitted by law.

15. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, government action, internet outages, infrastructure or third-party-service failures, or denial-of-service attacks. If a force-majeure event lasts more than thirty (30) days, either party may terminate the affected subscription with written notice.

16. Dispute resolution

We'd rather sort things out directly. If you have a dispute, please contact us first at support@inburgerencoach.nl. We will try, in good faith, to resolve the dispute within thirty (30) days.

If we cannot resolve the dispute, you may bring it before the competent courts of the Netherlands, except that either party may seek injunctive or equitable relief in any competent court at any time to protect intellectual property or confidential information.

EU consumers: the European Commission operates an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. You may also bring proceedings in the courts of your country of residence where such a right is conferred on you by mandatory consumer law.

17. Governing law

These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-law rules, and without prejudice to mandatory consumer-protection rules of your country of residence.

18. Suspension and termination

You may stop using the Service and close your account at any time through your account settings or by contacting us. Cancellation does not entitle you to a refund except as set out in Section 7.

We may suspend or terminate your access to all or part of the Service, with or without notice, if: (a) you breach these Terms; (b) we are required to do so by law or a competent authority; (c) we reasonably suspect fraud, abuse, security risk, or harm to other users; or (d) you fail to pay fees when due. Where the cause is not your breach and you have prepaid for a future period, we will refund the unused portion on a pro-rata basis.

Sections that by their nature should survive termination — including Sections 8 (Intellectual property), 9 (Your content, as to licences already granted for content processed before termination), 11 (Disclaimer), 12 (Liability), 13 (Indemnification), 16 (Disputes), 17 (Governing law), and 19–25 — survive termination.

19. Changes to these terms

We may update these Terms from time to time. For non-material changes (clarifications, formatting, contact details), we will post the updated Terms with a new effective date. For material changes that affect your rights or obligations, we will give you at least thirty (30) days' notice by email or in-app notice before the changes take effect. If you do not accept a material change, you may cancel under Section 7 before the effective date; continued use of the Service after the effective date constitutes acceptance.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent; any attempted assignment without consent is void. We may assign these Terms, in whole or in part, to an affiliate, successor, or acquirer in connection with a merger, acquisition, reorganisation, or sale of assets, provided your rights under these Terms are not materially reduced.

21. Notices

We may give you notices by email to the address on your account, by posting a notice in the Service, or by any other means we reasonably consider effective. You must give us notices by email to support@inburgerencoach.nl. You are responsible for keeping your email address up to date.

22. No waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver is only effective if it is in writing and signed by us.

23. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a competent court, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed. The remaining provisions remain in full force.

24. Entire agreement and language

These Terms, together with our Privacy Policy and any additional terms we publish on the Service, constitute the entire agreement between you and the Company about your use of the Service and supersede all prior or contemporaneous agreements on that subject.

These Terms are written in English. Any translation we provide is for convenience only; in case of conflict, the English version controls, except where mandatory local law in your country of residence requires otherwise.

25. Contact information

For questions about these Terms, contact us at:

Email: support@inburgerencoach.nl

Service: inburgerencoach.nl, inburgerencoach.com
Legal entity: MK Digital Solutions
Chamber of Commerce (KvK): 99591219
VAT number: NL005396845B54